Backend Processing Of Loyalty Points Though Robotic Process Automation (RPA)

THE PROBLEM

Back end processing to ensure all Painters using Crown Paints products can redeem their loyalty rewards and receive rewards in realtime across 3 countries . The manual processing would take more than 4 hrs to work on records from  the previous day. On the other hand good receipt was fully automated and digitised

THE SOLUTION

Currently an unattended robot that is scheduled to process the loyalty points in realtime thereby availing value to the Painters immediately. All exceptions are picked out and sent to Crown paints Call center by PROBOTICS with 100% accuracy

THE IMPACT

Probiotics has enabled 100% accuracy in the processing of bulk records relating to customer loyalty points, with exceptions being raised in near Realtime to Contact centre to engage with the customer

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