With technology driving customer expectations across industries, a superior customer experience is fast becoming the real differentiator in the Banking, Financial Services and Insurance (BFSI) space. It is no longer enough to offer simple and automated banking services. To build loyalty and drive profitability, banks will need to offer an interactive banking environment.
To do so, the BFSI industry must address the following challenges:
The Bank, having used the manual methods to reach out to their customers, required an upgrade that was user friendly and could reduce time and cost in their customer engagement. Hence, the bank wanted a call centre solution that would improve efficiency in loans collection, cut down operational costs, measure collection agents’ performance, seamlessly integrate with multiple IT software, and increase customer satisfaction. The Bank collaborated with Techno Brain to meet these requirements. Techno Brain planned, designed and commissioned a 35-seater call centre on a BOT model. Through this call centre software, the bank was able to handle customer enquiries, complaints and suggestion to improve service delivery to all their clients.
Banks are struggling to retain customers while providing better customer service and reducing operational costs. All of this is compounded by demands around greater regulation. Online banking makes self-service easier, but your customers can get frustrated if they can't get assistance when needed, and have to repeat information that they have already provided. The bank collaborated with Techno Brain to plan, design and commission a 10 seater call centre on a BOT model.
Fill the form to Download Brochure and Request for Demo