Call Centre Services
Techno Brain’s call centre services comprise of a comprehensive communications suite with innovative capabilities for inbound, outbound, and blended processes. By leveraging a one-stop-shop approach, the solution caters to varied requirements of contact centres – in a cost-effective and timely manner, such as –
- Enquiry handling
- Complaint management
- Customer care and support
- Customer acquisition
- Lead generation
- Cross-sell and Up-sell
- Outbound and Inbound helpdesk
In association with Techno Brain’s dedicated contact centre expertise, organizations can use this solution to upgrade their customer services and achieve customer satisfaction.
Digital Media Services
The use of technology is consistently on the rise as the digital savvy generation becomes increasingly dependent on it. In fact, they have become so accustomed to smartphones and other devices that they now shop and pay their taxes online. Seeing the increased use of technology and behavioural change of customers, it seems inevitable that the Emerging markets will have to work towards improving their digital strategy.
Techno Brain’s Digital media services include:
Knowledge Process Management
- Contact Data Management
- Content & Creative
- Campaign – Social Media
Techno Brain’s Knowledge Process Management services include:
Back Office Services
- Business Process Consulting and Re-engineering
- Market research
- C-SAT and E-SAT surveys
Many standardized processes and back office processes place a great strain on IT infrastructure. Among these are payments processing, the digitalization of printed documents, direct debit processing and the management of securities data. These are processes that need to be performed with high reliability, but do not offer any means to provide unique selling points.
Outsourcing such standardized and back office processes to a specialist service provider takes a lot of pressure off the internal organization and helps the industry focus on core tasks with which it can stand out to the general public and generate added value.
Techno Brain offers the following Back office Services:
- Scanning and Digitization
- Data Processing and Management
- Campaign Management
- Image Tagging/ Processing
- Audio and Video Transcription
Shared Services underpins the success of our enterprise and is the rock on which our future can be built. It allows us to offer our clients appropriate products and services, and to provide our staff with the efficient, cost-effective infrastructure they need to do their job.
Techno Brain offers the following shared Services:
- F&A support
- HR management
- Procurement management