Techno Brain | NGO

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Non Profit / Non-Governmental Organisations

Overview

Clientele

Success Stories

Insights

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The last few decades have witnessed an extraordinary growth in NGOs in all spheres of human activity worldwide, especially in developing countries. NGOs, as an integral part of civil society, need to manage a complex and diverse range of activities. They face a number of challenges in terms of resources, operational management and sophisticated technology and factors such as:

Accountability
Sustainability
Lack of anatomy
Government interference

Manage and execute your core functions across the NGO spectrum with Techno Brain BPO/ITES’ end-to-end platform or product-based business process capabilities.

OFFERINGS
BENEFITS

Benefits

mIVR

Automated operations to make monthly and weekly calls and feed up-to-date healthcare information to patients.
Manage voice recording with ease, track health progress periodically and help patients to have a safe and secured life.
Integrated voice response system enabling easy and clear understanding of information in local languages.
Ability to obtain basic monitoring and evaluation reports with access to real-time and updated healthcare information.
Improve productivity with comprehensive reports and seamless integration with third-party databases.
Language independent tool, helping users get information in native language/s.

mSecured

24 x 7 support facility.
Increased productivity and improved service delivery.
100% call recordings and efficient case assigning and scaling.
Effective data analysis and robust report tracking.

Offerings

mSecured – is a unique and innovative Helpline & Case Management Solution based on the Build, Operate and Transfer (BOT) model. With mSecured, NGOs and Government organizations working towards children rights and protection can ensure that children live in a safe, secured and non-threatening environment.

With funding from organizations such as the Rockefeller Foundation, Plan International, UNICEF and USAID; Techno Brain BPO/ITES has implemented mSecured at various Child Helplines in Kenya, Ghana, Namibia, Uganda and Zambia.

Features

Enables Helpline centres to increase the call answer rate per month to 95% or more, resolve cases close to 88% and reduce call abandonment rate to less than 1%.
Robust customized CRM, designed with a plug and play technology that can be used by people seeking help from around the world.
Robust intranet portal equipped with knowledge repository documents, enabling helpline executives to upgrade themselves regularly and provide immediate support.

For more information visit www.m-secured.com

mIVR- A completely automated Interactive Voice Response (IVR) based health care system, developed by Techno Brain BPO / ITES, mIVR™ helps medical care service providers across the globe to provide automated quality healthcare services at affordable prices to patients mostly in remote and hard-to-reach areas.

mIVR, built on mobile telephony technology, helps health care institutions to conduct health care awareness campaigns on maternal health, safe childbirth, ante-natal and post-natal care, children’s vaccination alerts, nutrition, HIV & AIDS, TB etc.

Features

Enables healthcare providers to automatically call their patients on a regular basis on their mobile phones and provide real-time healthcare information via a recorded message.
Alerts the patients about their next appointments, connects them to relevant doctor, generates reports for easy & immediate access and promptly responds to queries.
Easily customizable by an IT administrator and enables effective

For more information visit www.m-ivr.com

Child Help Line Kenya – Build Operate Transfer (BOT) Model

Operations and services outsourced to Techno Brain included; Installation configurations, maintenance and support of our ICT Systems including hardware, software and networking. Development of Customer Relationship Management Provision of Technical And Operations resources Training of current Childline teams/counsellors on data management Smooth transition from ChildLine’s old operations to the modern Call Centre operations

LifeLine/ChildLine Zambia – Build Operate Transfer (BOT) Model

Operations and services outsourced to Techno Brain included; Installation configurations, maintenance and support of our ICT Systems including hardware, software and networking. Development of Customer Relationship Management Provision of Technical And Operations resources Training of current ChildLine teams/counsellors on data management Smooth transition from ChildLine’s old operations to the modern Call Centre operations

Child Help Line Kenya – Build Operate Transfer(BOT) Model

Funded by Rockefeller Foundation

To read more, Click here

TESTIMONIALS

With Techno Brain’s best in class helpline solution, we at Lifeline have been able to upgrade our existing ICT infrastructure that helped us to consistently minimize our call drops and able to follow up more efficiently on cases related to abuse and violence and further enhanced our reach to the community through different channels such as short messaging, email and chat services.” – Executive Director – Lifeline Zambia