Call Centre Services
Techno Brain’s citizen centric helpline services comprise of a comprehensive communications suite with innovative capabilities for inbound, outbound, and blended processes. By leveraging a one-stop-shop approach, the solution caters to varied requirements of contact centres – in a cost-effective and timely manner, such as –
In association with Techno Brain’s dedicated contact centre expertise, organizations can use this solution to upgrade their customer service and enhance customer satisfaction.
Digital Media Services
The use of technology is consistently on the rise as the digital inclined generation becomes more dependent on it. The majority of this generation has become so accustomed to the mobile technologies and gadgets such that they now shop and make payments online. Seeing an increase in customer technology use and behavioural change, it seems inevitable that Public Sector / Government / Ministries will have to work towards improving their digital strategy.
Techno Brain’s Digital media services include:
Knowledge Process Management
Techno Brains Knowledge Process Management services include:
Back Office Services
Many standardized processes and back office processes place a great strain on IT infrastructure. Among these are payments processing, the digitalization of printed documents, direct debit processing and the management of securities data. These are processes that need to be performed with high reliability, but do not offer any means to provide unique selling points.
Outsourcing such standardized and back office processes to a specialist service provider takes a lot of pressure off the internal organization and helps the Public Sector / Government / Ministries focus on core tasks with which it can stand out to the general public and generate added value.
Techno Brain offers the following Back office Services:
Shared Services underpins the success of our enterprise and is the rock on which our future can be built. It allows us to offer our clients appropriate products and services, and to provide our staff with efficient, cost-effective infrastructure they need to do their job. Shared Services provides high-quality, cost-effective services to support various government divisions.
Techno Brain offers the following shared Services:
KNH wanted to increase its efficiency by reducing the time patients took to register at the hospital by automating the registry process and reduce the time taken to retrieve patient file from the records. Techno Brain BPO ITES was approached by KNH to address their problem. Techno Brain proposed Scanning and Digitization of KNH’s medical records and storing them in document management system, centralized location, enabling access of patient files to hospital staff from different clinics or locations. To start with, Techno Brain had to digitize 4.5 million records of KNH which involved data capture, document scanning and digitization within a realistic time frame. For this project, Techno Brain BPO / ITES, through its Impact Sourcing initiative, employed 35 under privileged youth from slums of Nairobi and provided them with basic training on the complete process involved in digitization of medical records.
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