Public Sector / Government / Ministries
Success Stories
Governance needs to be effective to meet the expectations of multiple stakeholders in a challenging environment. ICT-enabled solutions for governments can help achieve this through process efficiencies, scalable technology, feature-rich business functionality, customized mapping with government functions at different levels of administration, and analytics to enable planning and decision-making. Transparency and accountability can also be built into government process workflows with an outcome-based approach. Governments across the world are becoming more responsive, and are recognizing the need to align their services to match the changing needs of citizens and stakeholders. The Internet has enabled citizens to provide inputs to the government with regard to policy making. An IT-driven system of governance works better, costs less, and is more capable of servicing citizens’ needs.
At Techno Brain, our offerings in e-governance aims to make the interaction between government and citizens, government and business enterprises, and inter-agency relationships more convenient, transparent and inexpensive. Techno Brain’s vast experience in working with various government departments in Africa accords it a distinct advantage to design, develop and implement custom-made e-governance initiatives that can tackle challenges such as:
  • Improving responsiveness to customers – and customer service – by listening to and meeting clients’ needs
  • Leveraging new technologies such as cloud and mobile to increase productivity
  • Increasing the productive life of systems, software, and equipment
  • Instilling a culture of teamwork - given diverse backgrounds and varying ethnicities - through training

  • Better TAT and reduced costs through continuous process improvement and automation
  • Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
  • Significantly higher customer satisfaction with quality, on-time services
  • Optimal resource utilization as Techno Brain’s operational support enables citizens to focus on core business areas and eliminate duplication
  • Robust and enhanced data security
  • Incisive insights with real-time reports and analyses delivered through effective dashboards and customized workflow applications

Call Centre Services

Techno Brain’s citizen centric helpline services comprise of a comprehensive communications suite with innovative capabilities for inbound, outbound, and blended processes. By leveraging a one-stop-shop approach, the solution caters to varied requirements of contact centres – in a cost-effective and timely manner, such as –

  • Enquiry handling
  • Complaint management
  • Customer care and support
  • Customer acquisition
  • Lead generation
  • Telemarketing
  • Promotions
  • Cross-sell and Up-sell
  • Outbound and Inbound helpdesk

In association with Techno Brain’s dedicated contact centre expertise, organizations can use this solution to upgrade their customer service and enhance customer satisfaction.

Digital Media Services

The use of technology is consistently on the rise as the digital inclined generation becomes more dependent on it. The majority of this generation has become so accustomed to the mobile technologies and gadgets such that they now shop and make payments online. Seeing an increase in customer technology use and behavioural change, it seems inevitable that Public Sector / Government / Ministries will have to work towards improving their digital strategy.

Techno Brain’s Digital media services include:

  • Contact Data Management
  • Intelligence
  • Content & Creative
  • Campaign – Social Media
  • Analytics

Knowledge Process Management

Techno Brains Knowledge Process Management services include:

  • Business Process Consulting and Re-engineering
  • Market research
  • C-SAT and E-SAT surveys

Back Office Services

Many standardized processes and back office processes place a great strain on IT infrastructure. Among these are payments processing, the digitalization of printed documents, direct debit processing and the management of securities data. These are processes that need to be performed with high reliability, but do not offer any means to provide unique selling points.

Outsourcing such standardized and back office processes to a specialist service provider takes a lot of pressure off the internal organization and helps the Public Sector / Government / Ministries focus on core tasks with which it can stand out to the general public and generate added value.

Techno Brain offers the following Back office Services:

  • Scanning and Digitization
  • Data Processing and Management
  • Campaign Management
  • Image Tagging/ Processing
  • Audio and Video Transcription

Shared Services

Shared Services underpins the success of our enterprise and is the rock on which our future can be built. It allows us to offer our clients appropriate products and services, and to provide our staff with efficient, cost-effective infrastructure they need to do their job. Shared Services provides high-quality, cost-effective services to support various government divisions.

Techno Brain offers the following shared Services:

  • F&A support
  • HR management
  • Procurement management

Scanning And Digitization Of Medical Records At A National hospital

KNH wanted to increase its efficiency by reducing the time patients took to register at the hospital by automating the registry process and reduce the time taken to retrieve patient file from the records. Techno Brain BPO ITES was approached by KNH to address their problem. Techno Brain proposed Scanning and Digitization of KNH’s medical records and storing them in document management system, centralized location, enabling access of patient files to hospital staff from different clinics or locations. To start with, Techno Brain had to digitize 4.5 million records of KNH which involved data capture, document scanning and digitization within a realistic time frame. For this project, Techno Brain BPO / ITES, through its Impact Sourcing initiative, employed 35 under privileged youth from slums of Nairobi and provided them with basic training on the complete process involved in digitization of medical records.

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In focus

PO Box 57666-00200, Heritan House

Woodlands Road, Off Argwings Kodhek Road

Opposite DoD Headquarters


Tel: +254 738 770 186 / 734 770 187

Fax: +254 20 224 6186