Retail & Consumer
Technology has enabled an anytime, anywhere shopping experience for consumers. As emerging markets become the growth engines of the retail and consumer goods economy, developed markets have begun to lag. To be successful, retail and consumer goods companies will have to stay relevant in an increasingly digital marketplace.
Increasing globalization and the desire to operate in business environments with diverse cultures, laws, and environments, along with the difficulty of sourcing materials and human resources for manufacturing and sale of products, creates a number of potential risks for retail and consumer companies.

  • Better TAT and reduced costs through continuous process improvement and automation
  • Enhanced quality control via in-built controls, governance mechanisms, and gap analyses
  • Significantly higher customer satisfaction with quality, on-time services
  • Robust and enhanced data security
  • Incisive insights with real-time reports and analyses delivered through effective dashboards and customized workflow applications

Call Centre Services

Techno Brain’s call centre services comprise of a comprehensive communications suite with innovative capabilities for inbound, outbound, and blended processes. By leveraging a one-stop-shop approach, the solution caters to varied requirements of contact centres – in a cost-effective and timely manner, such as –

  • Enquiry handling
  • Complaint management
  • Customer care and support
  • Customer acquisition
  • Lead generation
  • Telemarketing
  • Promotions
  • Cross-sell and Up-sell
  • Outbound and Inbound helpdesk

In association with Techno Brain’s dedicated contact centre expertise, organizations can use this solution to upgrade their customer service and enhance customer satisfaction.

Digital Media Services

The use of technology is consistently on the rise as the digital savvy generation becomes increasingly dependent on it. In fact, they have become so accustomed to smartphones and other devices that they now shop and pay their taxes online. Seeing the increased use of technology and behavioural change of customers, it seems inevitable that Retail & Consumer will have to work towards improving their digital strategy.

Techno Brain’s Digital media services include:

  • Contact Data Management
  • Intelligence
  • Content & Creative
  • Campaign – Social Media
  • Analytics

Knowledge Process Management

Techno Brain’s Knowledge Process Management services include:

  • Business Process Consulting and Re-engineering
  • Market research
  • C-SAT and E-SAT surveys

Back Office Services

Many standardized processes and back office processes place a great strain on IT infrastructure. Among these are payments processing, the digitalization of printed documents, direct debit processing and the management of securities data. These are processes that need to be performed with high reliability, but do not offer any means to provide unique selling points.

Outsourcing such standardized and back office processes to a specialist service provider takes a lot of pressure off the internal organization and helps the Retail & Consumer focus on core tasks with which it can stand out to the general public and generate added value.

Techno Brain offers the following Back office Services:

  • Scanning and Digitization
  • Data Processing and Management
  • Campaign Management
  • Image Tagging/ Processing
  • Audio and Video Transcription

Shared Services

Shared Services underpins the success of our enterprise and is the rock on which our future can be built. It allows us to offer our clients appropriate products and services, and to provide our staff with efficient, cost-effective infrastructure they need to do their job. Shared Services provides high-quality, cost-effective services to support various Retail & Consumerdivisions.

Techno Brain offers the following Shared Services:

  • F&A support
  • HR management
  • Procurement management

Learn More

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In focus

PO Box 57666-00200, Heritan House

Woodlands Road, Off Argwings Kodhek Road

Opposite DoD Headquarters


Tel: +254 738 770 186 / 734 770 187

Fax: +254 20 224 6186