• Support growth: Businesses in emerging markets grow organically and inorganically, while also exploring new markets. A solid BPO service delivery backbone will help consolidate services across markets and geographies.
• Quicken time to market: An acquisition can often slow down operations as integration of functions can take a while. BPO services help in faster integration and drive process standardization.
• Consolidate technology: A BPO services model enables a single technology platform across all lines of business. This global process model helps in quicker onboarding of new services and businesses.
• Evolve into a hub for best practices: BPO services have a concentration of skills - they have established centers of excellence and competence and are able to drive large-scale transformation across the enterprise.
• Drive a culture of performance: With the help of process standardizations, technology implementations, and other bolt-on tools, BPO services are able to track performance on two key metrics - effectiveness and efficiency.

Call Centre Services Techno Brain’s call centre services comprise of a comprehensive communications suite with innovative capabilities for inbound, outbound, and blended processes. By leveraging a one-stop-shop approach, the solution caters to varied requirements of contact centres – in a cost-effective and timely manner, such as –

• Enquiry handling
• Complaint management
• Customer care and support
• Customer acquisition
• Lead generation
• Telemarketing
• Promotions
• Cross-sell and Up-sell
• Outbound and Inbound helpdesk

In association with Techno Brain’s dedicated contact centre expertise, organizations can use this solution to upgrade their customer services and enhance customer satisfaction. Digital Media Services The use of technology is consistently on the rise as the digital savvy generation becomes increasingly dependent on it. In fact, they have become so accustomed to smartphones and other devices that they now shop and pay their taxes online. Seeing the increased use of technology and behavioural change of customers, it seems inevitable that the Travel & Tourism industry will have to work towards improving its digital strategy. Techno Brain’s Digital media services include:

• Contact Data Management
• Intelligence
• Content & Creative
• Campaign – Social Media
• Analytics

Knowledge Process Management Techno Brain’s Knowledge Process Management services include:

• Business Process Consulting and Re-engineering
• Market research
• C-SAT and E-SAT surveys

Back Office Services Many standardized processes and back office processes place a great strain on IT infrastructure. Among these are payments processing, the digitalization of printed documents, direct debit processing and the management of securities data. These are processes that need to be performed with high reliability, but do not offer any means toprovide unique selling points. Outsourcing such standardized and back office processes to a specialist service provider takes a lot of pressure off the internal organization and helps the Travel & Tourism industry focus on core tasks with which it can stand out to the general public and generate added value. Techno Brain offers the following Back office Services:

• Scanning and Digitization
• Data Processing and Management
• Campaign Management
• Image Tagging/ Processing
• Audio and Video Transcription

Shared Services Shared Services underpins the success of our enterprise and is the rock on which our future can be built. It allows us to offer our clients appropriate products and services, and to provide our staff with efficient, cost-effective infrastructure they need to do their job. Shared Services provides high-quality, cost-effective services to support various Travel & Tourism-related divisions. Techno Brain offers the following Shared Services:

• F&A support
• HR management
• Procurement management