This is a unique and innovative Case Management System developed by Techno Brain’s BPO / ITES division. It enables organisations working for the promotion of children’s and women rights and protection, serve and help citizens live in a safe and non-threatening environment.

With mSecured™, organisations operating 24 x 7 helplines can answer every single abuse or violence related call immediately clocking in a monthly call answer rate of 100%; they can provide efficient and prompt solutions in majority of the cases and up their case closure rate to 80%; and, most important,reduce the call abandonment rate to less than 1%.

Using mSecured™ results in increased productivity, improved service delivery with effective data analysis, efficient case assignment and resolution,and robust report tracking.

Apart from NGOs and children, women and human rights protection departments, mSecured™ has wide application across sectors including public sector agencies like the police, and industries like agriculture, education, immigration and tourism.