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Technobrain/training
PRODUCTS
Technobrain/training
PRODUCTS
Technobrain/training
PRODUCTS
Technobrain/training
PRODUCTS
Technobrain/training
Knowledge Process Management
Overview
Insights
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Market Research for a Multi-National Telecom Provider

The market research and competitor analysis project propelled the direction of the decision making due to information garnered.

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Business Process Re-engineering of Customer Services Management System for Home Entertainment and Corporate Communications Provider

They lacked customer service management, first call resolution was less than 50% coupled by a lack of process knowledge, high percentage of abandoned calls and no defined SLAs and KPIs at the company.The company evidently needed a customer service management system to help them in answering all customer, complaint resolution calls, improve productivity and ultimately enhance satisfaction of the customer with improved and high-quality services.

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Computer Aided Telephonic Interview (CATI) System integrated with Call Center Technology for Market Research Agencies

There were no proof or records of interviews conducted; there was also lack of presence in multiple countries. Further, there was no proper reporting and analysis mechanism. Data that had been manually entered missing. Techno Brain BPO / ITES deployed Computer Aided Telephonic Interview (CATI) System integrated with call center technology platform enabling the company to reach out to people across geographies from a single location.

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Techno Brain BPO/ITES Overview

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In focus
CONTACT

PO Box 57666-00200, Heritan House

Woodlands Road, Off Argwings Kodhek Road

Opposite DoD Headquarters

Nairobi

Tel: +254 738 770 186 / 734 770 187

Fax: +254 20 224 6186

info@technobraingroup.com