Digital Channel Messaging Services

Growing costs of customer management and increasing competition of product or services pricing has led organizations to look for alternate yet effective ways of managing customer lifecycle management. Without increasing overheads extremely, the degree of customer acquisitions can be improved by effectively serving them through technology angle to absorb those customer need requirements.

Customer-centric enterprises partner with Techno Brain to eliminate phone calls and customer service email to drastically improve their live chat experience and customer satisfaction rates with our customer service channels and contact center. our service offers Auto Call Distributions to manage large volume customer service interactions on traditional and mainly synchronous channels like voice, live chat, and email. In addition to this we offer Auto Messaging Distributions that provides an unparalleled feature set for powering a scalable and cost-efficient messaging customer service operation for all digital channels.

Our offerings include:

  • Digital media support.
  • Live chat & Chat BOTs.
  • E-mail management.
  • SMS and Messaging management.
  • Robotic Process Automation.

Product Features & Benefits

  • Social customer care on public social channels.
  • Live chat on your website or mobile app.
  • Reduced cost of customer care.
  • Structured information for self-care.
  • Availability and presence in popular chat platforms (Facebook, Telegram, Skype, WhatsApp and more.)

  • Cut down on errors.
  • Save time and money.
  • Provide a greater customer satisfaction and increase customer base.
  • End-to-end social media management.
  • Real-time customer support to your customers through their channel of choice.
  • Scale your social media reach without impacting cost considerations.
  • Faster query resolution to increase customer satisfaction, thus enabling customer loyalty.
  • Cut down on errors.
  • Save time and money.

Challenges & Solutions

Challenges
Solutions
Increased cost per customer acquisition and management.
Self-care chat platform.
Customer support TAT taking too long.
24/7 skilled support plus automated self-support response.
Customer fall out and inconsistent customer life cycle process.
Prolonged customer retention through quality care and state of the art CLM model.

Industry Use Case

health

Healthcare Services

media and entertainment-01

Media and Entertainment

Request Demo

Contact Us

location-icon-white-png-20.jpg-150x150

PO Box 57666-00200, Heritan House Woodlands Road, Off. Argwings-Kodhek Road

Tel. +254 738 770 186/ 734 770 187
Fax +254 202 246 186

info@technobraingroup.com