Techno Brain | mSecured

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mSecured

Overview

Success Stories

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This is a unique and innovative Case Management System developed by Techno Brain’s BPO/ITES division. It enables organisations working for the promotion of children’s and women rights and protection, to serve and help citizens live in a safe and non-threatening environment.
With mSecured™, organisations operating 24 x 7 helplines can answer every single abuse or violence-related call immediately clocking in a monthly call answer rate of 100%; they can provide efficient and prompt solutions in majority of the cases and up their case closure rate to 80%; and, most importantly, reduce the call abandonment rate to less than 1%.

mSecured™ results in increased productivity, improved service delivery with effective data analysis, efficient case assignment and resolution, and robust report tracking.
Apart from NGOs and children, women and human rights protection departments, mSecured™ has wide application across sectors including public sector agencies like the police, and industries like agriculture, education, immigration and tourism.
For more information please visit http://m-secured.com/

FEATURES
WHY
mSecured™?

Why mSecured™?

100% call recording
Round-the-clock support
Higher productivity
Better service delivery
Efficient case assignment
Robust tracking of reports
Proficient data analysis
Easy integration and scalability
Real-time data access

FEATURES

mSecured™ has a distinct set of features and USP s that give it a clear advantage over its competitors. To read more, Click here

Integrated Case Management System for Childline, Kenya

Techno Brain BPO/ITES implemented an innovative Helpline Case Management System developed on Build, Operate and Transfer (BOT) model for Childline Kenya. The solution enabled enhanced performance with an increasing ability to answer all calls, solve all cases, and reduce call abandonment rate to less than 1%. The robust solution met different needs of the NGO.

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Integrated Case Management System for Uganda Child Rights, Uganda

Techno Brain’s solution helped Uganda Child Rights to operate 24/7 and handle all calls immediately. As a result, call abandonment rate reduced remarkably. With a centralised database, the client could easily track all cases. The solution improved efficiency, service delivery and productivity.

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We have outsourced our ICT support services to Techno Brain, who provided a 24 hours child helpline. This helpline bridged the gap that existed earlier. It provided timely reporting of abuse and support services for children. We found Techno Brain to be a committed partner in provision of quality and excellent ITES and BPO solutions.” – Irene Nyamu – Executive Director, Childline, Kenya

Lifeline Zambia contracted Techno Brain to provide an integrated help desk solution for its Child Helpline Centre. Right from the start, Techno Brain has impressed us with their efficient, professional manner – an approach that has not only inspired confidence, but also generated the results we were looking for as a helpline. Our experience with Techno Brain confirms to us that we’ve partnered with true leaders in the global ICT solutions industry. We highly recommend them for any customised requirements on your ICT needs.” – Florence Chileshe-Nkhuwa – Executive Director, Lifeline, Zambia