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Techno Brain BPO/ITES implemented an innovative Helpline Case Management System developed on Build, Operate and Transfer (BOT) model for Childline Kenya. The solution enabled enhanced performance with an increasing ability to answer all calls, solve all cases, and reduce call abandonment rate to less than 1%. The robust solution met different needs of the NGO.
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Techno Brain’s solution helped Uganda Child Rights to operate 24/7 and handle all calls immediately. As a result, call abandonment rate reduced remarkably. With a centralised database, the client could easily track all cases. The solution improved efficiency, service delivery and productivity.
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We have outsourced our ICT support services to Techno Brain, who provided a 24 hours child helpline. This helpline bridged the gap that existed earlier. It provided timely reporting of abuse and support services for children. We found Techno Brain to be a committed partner in provision of quality and excellent ITES and BPO solutions.” – Irene Nyamu – Executive Director, Childline, Kenya
Lifeline Zambia contracted Techno Brain to provide an integrated help desk solution for its Child Helpline Centre. Right from the start, Techno Brain has impressed us with their efficient, professional manner – an approach that has not only inspired confidence, but also generated the results we were looking for as a helpline. Our experience with Techno Brain confirms to us that we’ve partnered with true leaders in the global ICT solutions industry. We highly recommend them for any customised requirements on your ICT needs.” – Florence Chileshe-Nkhuwa – Executive Director, Lifeline, Zambia
Fill the form to Download Brochure and Request for Demo
Fill the form to Download Brochure and Request for Demo
Fill the form to Download Brochure and Request for Demo