Microsoft Dynamics CRM - Techno Brain
Ghana
tanzania
Kenya
sudan
malawi
nigeria
ethiopia
zambia
namibia
burundi
mozambique
swaziland
uganda
zimbabwe
south africa
mauritius
|
|
|
|
Favourites

By registering, you can save your favorite posts for future reference.

Microsoft Dynamics CRM
Overview

A key factor for the success of enterprises lies in the delivery of world-class customer experience. In fact, customer experience serves as a differentiating factor in a competitive economy. Use of legacy systems often limit the capabilities of a contact centre. Techno Brain develops solutions that help to bridge the customer relationship gap in contact centres. We provide a complete, all-in-one suite that enables enterprises to deliver an incomparable experience to every customer they serve. Our solution simplifies communication between enterprises and customers, reducing the need for costly equipment, changes, or updates. Fast and easy to implement, the suite provides high up-time, redundancy, and is easily scalable.Techno Brain’s ‘CRM One+’, is a fully customisable and integrated solution offering complete in-house control of all customer relationship management needs. With streamlined and rapid implementation, enterprises can have on-demand access worldwide. In addition, the solution fosters intelligent insights into customer behaviour, thus winning the trust of today’s customers via excellent services.

Customers are connected to the right people who help to share the right information and organise better deals. With capabilities that are intuitive and personal - including case management, escalations, knowledge base, automated processes, and customer self-service - the cost of services reduce significantly, while productivity improves. The solution also empowers agents to identify and resolve customer issues via multiple channels.Techno Brain also delivers CRM solutions to various public organisations and Governments. These CRM initiatives cater to the unique environment of each and every public organisation. Our solution delivers the necessary advice and support for a public authority’s work. The CRM solution empowers public sector entities to build constituent-focused organisations. It provides greater access to information held by public authorities, increases accountability by public authorities, and improves communication between public authorities and the citizens.

Benefits
  • Integrates easily with other telephony platforms
  • Provides open standards, not proprietary hardware dependent
  • Offers redundancy and load balancing with N+1 architecture
  • Improves quality, productivity, and customer satisfaction at lower costs
  • ↑ Contacts per hour ~ 55%
  • ↑ First Call Resolution ~ 17%
  • ↑ Agent productivity ~ 36%
  • ↑ Agent occupancy ~ 17%
  • ↑ Sales per hour ~ 24%
  • ↑ Conversion rate ~ 24%
  • ↑ Service level ~ 22%
  • ↓ Average Handling Time ~ 15%
  • ↓ Maintenance costs ~ 33%
  • ↓ Training agent costs ~ 38%
  • ↓ IT support ~ 57%
  • ↓ Total Cost of Ownership ~ 42%
  • ↓ Time to Market ~ 70%
Learn More

Fill the form to Download Brochure and Request for Demo

* Fields are mandatory

Fill the form to Download Brochure and Request for Demo

* Fields are mandatory

Please login to download copy

Fill the form to Download Brochure and Request for Demo

* Fields are mandatory

Please login to download copy

In focus
CONTACT

PO Box 57666-00200, Heritan House

Woodlands Road, Off Argwings Kodhek Road

Opposite DoD Headquarters

Nairobi

Tel: +254 738 770 186 / 734 770 187

Fax: +254 20 224 6186

info@technobraingroup.com