IT Service Management - Techno Brain
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IT Service Management
Overview
Leveraging best practice to improve service delivery

Techno Brain offers IT Service Management (ITSM), comprising the entirety of activities that are performed by an organisation or part of an organisation, to plan, deliver, operate, and control IT services offered to its customers. Techno brain employs ITIL documented best practices and in most cases, extends

beyond this to provide additional value-added functionality. Techno brain uses a variety of ITSM tools such as:

  • Kaseya
  • Microsoft System Centre

Benefits

  • Improves quality of business operations by ensuring that IT processes underpin the business processes
  • Provides reliable business support using processes such as Incident Management and Change Management, as well as the Service Desk
  • Ensures a thorough understanding of what to expect from IT and what is required
  • Increases productivity of business and staff because of more reliable, more available, IT Services
  • Focuses on the business needs
  • Creates a better working relationships between the customers and the IT service provider
  • Enhances customer satisfaction via better service delivery
  • Learn More

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    Fill the form to Download Brochure and Request for Demo

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    In focus
    CONTACT

    PO Box 57666-00200, Heritan House

    Woodlands Road, Off Argwings Kodhek Road

    Opposite DoD Headquarters

    Nairobi

    Tel: +254 738 770 186 / 734 770 187

    Fax: +254 20 224 6186

    info@technobraingroup.com