CRM-Based Customer Service Solutions - Techno Brain
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Overview
Benefits
Revenue authorities are aiming at transforming customer service into a strategic asset with CRM-based solutions. With the 360-degree view of the customer that CRM software affords, authority agents can resolve issues quicker. CRM software helps automate processes, which in turn helps reduce costs and ensure consistent customer service.

  • Improves account handling and first-call resolution
  • Increasesefficiency of case management
  • Simplifies contract management
  • Streamlines scheduling
  • Provides Mobile Express for CRM - agents can access and send CRM customer service data via any connected device
  • Enhances service with inbuilt and custom reports
  • Integrates the CRM software with the Tax Administration System
  • Integrates with the telecom system for logging and recording of inbound calls

Learn More

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In focus
CONTACT

PO Box 57666-00200, Heritan House

Woodlands Road, Off Argwings Kodhek Road

Opposite DoD Headquarters

Nairobi

Tel: +254 738 770 186 / 734 770 187

Fax: +254 20 224 6186

info@technobraingroup.com