ISO certification to boost Techno Brain’s BPO/ITES delivery
East Africa’s Top BPO ITES Company, Techno Brain BPO ITES has once again been awarded the ISO 9001:2008 certified for its quality management system.
The ISO 9001:2008 standard in quality management is awarded only to those organisations demonstrating a number of principles including a strong customer focus, the motivation and commitment of top management, the process approach and a programme of continual improvement achieved International Organizations for Standardization’s (ISO) 9001: 2008 Quality Management System (QMS) Certification. This quality management certification is awarded to organizations that meet the rigorous process for assuring high quality in the services, solutions and products they provide to their clients.
“Receiving the ISO 9001:2008 certification is in line with the vision of Techno Brain Group, to be recognized as a respected It firm, highly valued by its customers, employees and partners.” Manoj Shanker, CEO, Techno Brain Group, explained.
“This proves our continual efforts of service efficiency and assurance to meet the requirement of globally recognized QMS requirements and deliver a high level of service to all BPO clients across the globe today and in the future,” Mr. Shanker added.
Lakshman Manickam, Director, Techno Brain BPO/ITES said, “The achievement is one we are particularly proud of and it demonstrates our commitment to providing the highest quality products and services to our clients and further establishes Techno Brain BPO ITES as a leader in Business and Knowledge Process Outsourcing.”
Techno Brain BPO / (ITES), is a business process outsourcing and IT-enabled services division of the Techno Brain Group -Africa’s leading ICT solutions and education and training provider. Techno Brain BPO / ITES offers specially tailored, affordable, quality and high-end solutions in the areas of call center management, back office services, knowledge process management, digital media services and shared services utilising the latest technology and state-of-the art infrastructure to clients across the globe.